FAQs

No.  While face coverings or masks are highly recommended, they will no longer be required for our guests.

Effective Nov, 2022, the waterpark will open and operate at a maximum capacity.  Shark Island will remain vigilant in monitoring and managing attendance.

All admission tickets can be purchased online at https://sharkislandgh.gatemasteronline.com/tickets. Tickets at the door are not guaranteed and depend on availability.  If tickets are sold out for a particular day, a waitlist will be started. 

Due to the park’s capacity, Shark Club Members and VIP Pass Holders must reserve their admission at https://app.gatemaster.com/welcome/sharkisland or they can contact us at 0256-40-4865. This will secure your spot in the waterpark.   Your admission into the waterpark is not guaranteed without reserving your spot.

The entrance is located at The Reception building. A Team Member will be present to assist you inside the facility.

Yes, Apple Pay and Google Pay are activated inside Admissions, at the Shark Bite Café, and at the Shark Bar. We encourage electronic payments during this time.

VIP passes are only accepted during the special events.  We will only be accepting Shark Club Passes on our regular operating days.  Anyone planning to use these passes during the allowed days must make a reservation online at the link below so we can properly monitor capacity.

The Resort will be opened upon full completion of the construction. however you are able to enjoy all of the waterpark activities starting Nov 25th 2022.

You should prepare by packing a swim suit, towel and water shoes, if not any of these items can be purchases at the Pro Shop.

At this time, all attractions will be open and available to enjoy, Nov 25th and on.  This includes our over water obstacle course (when weather permits).

Signage has been placed throughout the park to promote personal protective measures like washing hands often with soap and water for at least 20 seconds and wearing proper PPE when possible. Complimentary supplies are available to support good hygiene, including numerous hand-sanitizing stations installed throughout the park. Epic Waters will continue to maintain the high levels of cleanliness that have been utilized over the past year to provide the best family-friendly experiences for all visitors.

To voice any concerns or for any additional questions you may have, please call us at +233256404865 or email us at sharkislandgh@gmail.com.